Guarantee conditions
If you have a guarantee claim, please contact the specialist dealer where you bought the trolley.
Please note that your dealer needs the trolley along with the battery, charger and other special accessories to send them to the manufacturer. Please also keep your purchase receipt for this eventuality. KIFFE Golf Manufaktur GmbH grants a 3-year warranty on frames & wheels of all models of the K-Line from 2016. A 2-year warranty is granted on the electronics and the battery. The manufacturer’s guarantee and warranty do not cover wearing parts (e.g. wheels, tyres, operating components, handles and rubber cords) or damage to paintwork.
Batteries are affected by an irreversible ageing process. Deterioration in performance due to ageing is not a production defect. KIFFE’s proprietary battery management system (BMS) maximises the battery life, with careful handling of the battery also helping to extend its life. Please observe the charging instructions as well as the safety instructions and warnings in this operating manual.
Replacement of the trolley or parts of the trolley as well as any repairs carried out under guarantee do not extend the guarantee period.
Fundamental requirements for acceptance of guarantee claims:
- Compliance with the instructions in this operating manual
- Use of the trolley as intended (for transporting a golf bag on a golf course)
- Regular, appropriate care
- Use of KIFFE original batteries and chargers only
- in the event of use/handling of the trolley for purposes other than the intended purpose
- in the event of overloading i.e. by towing with a buggy or golf cart or using the trolley to tow other items
- in the event of water damage
- in the event of damage caused in transit
- in the event of damage caused by a fall
- in the event of a lack of care
- in the event of system modifications (mechanical, electrical, changes to parameters and/or software)
- in the event of removal/destruction of affixed serial numbers
- in the event of interventions and/or repairs without express written approval from the manufacturer
- in the event of defects and damage that can be traced back to force majeure or accidents
- in the event of defects and damage that can be traced back to failure to use KIFFE original replacement parts to replace components
- if the battery and/or charger have marks that indicate that they have been opened, dismantled, drilled into, dropped, crushed, exposed to extreme temperatures, tampered with, short-circuited, immersed in water or other liquids (or had liquids poured over them), deeply discharged or damaged in any other way
- if there is mechanical damage to the connectors or cables
- in the event of improper transport or storage of the trolley and/or battery
- in the event of damage to the battery caused by external environmental influences (e.g. lightning strike-induced surges)